Shipping & Returns

Shipping

  • Dispatch through various reliable shipping providers will be done within 2-5 business days of order placement
  • Shipping charges might vary based on the location
  • Delivery to PO boxes cannot be done.
  • We cannot organize for re-delivery if your parcel could not be delivered in the stipulated time period.
  • For any queries on delivery,contact us at shop@tinytwig.in
  • Please note that tiny twig will not be responsible for any delays in transit.

Returns and Exchange
We are happy to assist you in providing you with a credit note, exchange or refund if you wish to return or exchange item/s from your order for valid reasons. Kindly note that

  • No refund for change of mind.
  • No refund or exchange for sale items.
  • Return items must be received by tiny twig within one month from the actual purchase date.
  • Goods must be in their original packaging with tags attached in an unused condition.
  • Post your items along with the Returns / Exchange Form to the below address.

Tiny Twig
Tiny Twig India Pvt Ltd
3rd floor, 9 Star Hills Om Complex
Pipeline Road
Near Maruti Suzuki Service (GEM Motors)
Manikonda - 500 089
Hyderabad, Telangana, India.
Office number: +91 63055 62046

Please note that your return postage will be reimbursed if it is proven to be faulty/damage or wrong item. However, no reimbursement in case of change of mind/exchange and you may have to pay the postage again for the item exchanged. It is your responsibility to use a postage with tracking option as we cannot take responsibility for parcels that do not arrive to us. We will contact you if the items requested in exchange are not available or if further payment is required. We recommend that you place another order online and later request a refund for the returned goods.

Please allow up to 7 days for your returns to be processed and replacements to be dispatched.

Damaged or faulty goods
If you believe you have received a faulty item please contact our Customer Service team by email to shop@tinytwig.in Post the item to us along with the proof of purchase and we will assess it for any manufacturing defects. We will offer you a replacement or credit if the item is found faulty after assessment. Item/s will be returned to you if it is not deemed to be a manufacturing fault after assessment.

Receiving wrong items
If you have received items that does not match your purchase description or received item that was not ordered by you, we will send you the correct item after arranging for the pickup of the wrong item.

Colors
We have done our best to display colors of the products on our website as accurately as possible, however, we cannot guarantee the colors displayed by your monitor are same as the one’s displayed on our website as accuracy of colors depend on the type of monitor used.